Monday, March 18, 2013
Restraint and Empathy
This week’s blog is going to look at restraint and empathy as tools at a collection agency. This isn’t just for being compassionate and decent, it is also part of the essential anatomy of a successful collection file.
To give a real example, our office had a file for a husband and wife owing approximately $10,000. They were making payment arrangements of $200 per month, and then failed to keep their payment schedule, and started to avoid calls. We arranged for a default judgment through small claims court and then proceeded to garnish their bank account. You might wonder how this displays restraint and empathy. I will explain shortly.
The New Guy’s Mistake
So You Sued A Debtor – How Does That Show Restraint?
Kingston Data and Credit
Posted by Blair DeMarco-Wettlaufer