How many trust accounts do you need if you are a collection agency?   The short answer is likely more than one. I f you are a regional colle...

How you end a call is just as important as how you start it.   After you hang up the call, your ‘last impression’ with the consumer has to l...

Today, our new Outreach Manager landed a client – who used to use us, and stopped listing accounts with us in 2017.   There are always lesso...

As part of the Agile Management methodology, there's something called the 'sprint retrospective'.  It's where a software com...

So, fifteen years ago, I had this crazy idea – showing our work to our clients.   One of the earliest innovations our collection agency impl...