A new contact at one of our clients stepped into a decision making role, and reached out to us, trying to get acclimatized to their collecti...

Normally, I try to save my blogs for a Friday, but the back of my brain has been chewing on this subject since I posted on LinkedIn last we...

I was at the Receivables Management Association of Canada’s Annual General Meeting this week, talking to some colleagues, and one of the top...

Years ago, I was brought on as an Operations Manager for a medium-sized collection agency, and I had to get to know the entire company and t...

This week at our company, we told folks we aren't going to do business as usual, and some of our processes that we built back in 2013 do...