I was speaking to someone this week about our segmentation or scoring process – and it’s different than most.  What is scoring?  It's wh...

I attended an Affordability Summit recently, and creditors and credit professionals got together to talk about the strain consumers had with...

This is going to sound crazy, I know, but bear with me on this – we should stop trying to hammer consumers on contract delinquencies – it’s ...

Collection agents have a legitimate reason to make calls, and reach people.  However, with modern smart phones and email services, there are...

Why do we worry about couching our words around our clients, our employees, our colleagues and competitors?   What are we afraid of? I  used...