Friday, January 6, 2023
An OCD Way To Manage Collection Calls
One of the things, I’m fairly certain, that has helped me over the years in collections is an OCD or fanatically methodical method to managi...
Friday, May 6, 2022
Getting Hit By A Bus ... Or Break Your Thumb ...
IF YOU GET HIT BY A BUS … OR BREAK YOUR THUMB… So a little over a month ago, I broke my thumb …. A s I spent a great deal of time in emerg...
Friday, March 4, 2022
Collection Tip – Explaining Why You Can’t Explain
How often do you get this? You call and try to leave a message for a debtor, and their spouse/roommate/guest at the home asks ‘what’s this...
Friday, February 4, 2022
On Training For Collections
So we have a lot of new people starting at our company, and I’m watching training happening around me, and it brings up a very important top...
Friday, January 21, 2022
Collection Agency Communication and Consent
I get asked a lot by clients and colleagues about consent to communicate with consumers in collections, especially by email and SMS. Unde...
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