One of the things, I’m fairly certain, that has helped me over the years in collections is an OCD or fanatically methodical method to managi...

  IF YOU GET HIT BY A BUS … OR BREAK YOUR THUMB… So a little over a month ago, I broke my thumb …. A s I spent a great deal of time in emerg...

How often do you get this?   You call and try to leave a message for a debtor, and their spouse/roommate/guest at the home asks ‘what’s this...

So we have a lot of new people starting at our company, and I’m watching training happening around me, and it brings up a very important top...

  I get asked a lot by clients and colleagues about consent to communicate with consumers in collections, especially by email and SMS.  Unde...