In collections, your biggest cost is manpower.   It’s literally 80% of your overhead.   So if you are going to be successful in collections,...

"Hey, want to see something cool?" ... I’ve said this phrase at least three times this week – once to a vendor, twice to prospecti...

Way, way back in the day, there was a company called Creditel.   They had local branch offices, well, everywhere.   Now this is the time of ...

Often, collection agents get frustrated on a call, or feel they are losing control, or just want to move on – and subconsciously, they start...

I was speaking to someone this week about our segmentation or scoring process – and it’s different than most.  What is scoring?  It's wh...