Often, collection agents get frustrated on a call, or feel they are losing control, or just want to move on – and subconsciously, they start...

I was speaking to someone this week about our segmentation or scoring process – and it’s different than most.  What is scoring?  It's wh...

I attended an Affordability Summit recently, and creditors and credit professionals got together to talk about the strain consumers had with...

This is going to sound crazy, I know, but bear with me on this – we should stop trying to hammer consumers on contract delinquencies – it’s ...

Collection agents have a legitimate reason to make calls, and reach people.  However, with modern smart phones and email services, there are...