Collection agents have a legitimate reason to make calls, and reach people.  However, with modern smart phones and email services, there are...

Why do we worry about couching our words around our clients, our employees, our colleagues and competitors?   What are we afraid of? I  used...

This week’s blog is a bit of a dry one – kind of.   It doesn’t have to be a dry topic, but let’s talk about audits, logs, and culture – they...

A new contact at one of our clients stepped into a decision making role, and reached out to us, trying to get acclimatized to their collecti...

Normally, I try to save my blogs for a Friday, but the back of my brain has been chewing on this subject since I posted on LinkedIn last we...