tag:blogger.com,1999:blog-7692745499150397953.post350123670219684098..comments2024-01-26T01:10:06.614-08:00Comments on Receivable / Accounts: Ten Things Collection Agents Take For GrantedBlair DeMarco-Wettlauferhttp://www.blogger.com/profile/16245761648713304429noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7692745499150397953.post-15192405501600560092013-03-14T16:46:48.768-07:002013-03-14T16:46:48.768-07:00Professionalism, rather than barbarity, is my secr...Professionalism, rather than barbarity, is my secret to success. I believe in letting the debtor know that we are a team in resolving the debt. Harsh methods cannot be undone, but you can always get harsh should the situation require it.The Warriorhttps://www.blogger.com/profile/00304351294331732183noreply@blogger.comtag:blogger.com,1999:blog-7692745499150397953.post-4280627824570613422013-03-11T09:33:22.036-07:002013-03-11T09:33:22.036-07:00This is more often than not the reality now for ma...This is more often than not the reality now for many Americans....especially in the Healthcare debt collection arena. Healthcare debtors want to be treated fairly and maintain some dignity. This debt is often arising without anticipation and is having a negative affect on the common American household who wishes interact in our society in a healthy way. Still, the standard practices in collection to exhaust accounts as quickly as possible and leave debtors with little options. This strategy is not working. A major re-think is in order. If collection agencies would reformulate their strategy with payment plans and leniency, this would optimize the returns in the long-term and help to maintain a healthy patient provider relationship. Anonymoushttps://www.blogger.com/profile/02352218042951846650noreply@blogger.comtag:blogger.com,1999:blog-7692745499150397953.post-29533427658572714912012-09-10T16:20:19.487-07:002012-09-10T16:20:19.487-07:00You are so right Renee - it makes such a pleaseant...You are so right Renee - it makes such a pleaseant change to see somebody else thinks the same way I do! I have been in the industry 1st & 3rd party (very successfully I may add) for 23 years always started at every company as collector progressed at every company to manager usually in a short space of time. Using pretty much the above as a rule book/guideline and it does work - much to the chagrin of certain other managers! It never ceases to amaze me that it 20+ years other collectors/managers always wonder how I bring in so much money when only 2 people have ever heard my typical conversation with debtors! It's always the same thing nobody ever hears you on the phone - I always say there's only 1 person needs to hear - that's the person on the other end, not the whole office - when will people ever learn the old addage in this industry "you'll catch more bee's with honey that with vinegar" always been true always will be. Debtors are real human beings with real feelings, real problems and real families, the last thing they need is a bunch of bully boy collectors to make the situation worse. It is about time the industry changed and was bought into the 21st century - it is happening, maybe slowly, but I don't see too many of the "old school style" "I can out yell anyone" employed much more (thank god). Definately the way to go - we all know there are those out there that do deliberately try to out do the system or blatantly try to defraud our clients but they are few and far between - I always advise any new collector - before speaking with any debtor just think for a minute - there but for the grace of God go I! Ask yourself - how would I want to be treated in the same situation? then go about your job!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7692745499150397953.post-88293236309960234882012-09-08T00:27:35.239-07:002012-09-08T00:27:35.239-07:00People behave differently in so many ways when the...People behave differently in so many ways when they receive a collection call. Being adaptable,sincere and professional are key elements to successfully collecting money.<br />Listening versus dictating always present <br />solutions to communicating a resolution in<br />getting the debt paid.<br />Blackseapoet@yahoo.comnoreply@blogger.com